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“Honestly, history tells us the act of outsourcing doesn’t save money…”...
This morning I nearly choked on my cornflakes to the incredible revelation in CIO.com from analyst firm, Gartner Group, that outsourcing doesn’t save money. Everything I thought I’d learned over the...
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And here are… HfS’ 2011 Outsourcing Predictions… on demand
Larry King to come out of retirement for HfS? And here we are, like clockwork, jumping on the tackiest, lamest marketing exercise every analyst, consultant, CEO, and wannabe thought-leader always...
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“Cloud BPO”? C’mon… stop talking cobblers
Is it just me, or is it just really irritating when people start using jargon that’s a load of cobblers? One of the things I have loved about BPO is that the IT evangelists have always steered clear...
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HP’s strategy: is it plotting, or losing the plot?
Leo's game-plan: Inspired, or just surrounding himself with old chums? Yesterday we were greeted with news of the latest in a series of executive hires moving from SAP to HP (see last year’s post on...
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Will the industry analyst business be dead in five years?
Having been in and around the analyst business since 1996, I’ve never been short of an opinion or two about the industry. And neither are most people I know… love them or loathe them, analyst firms and...
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Why I wrote that piece…
Having been blogging for over four years, I’m used to putting down my thoughts and concerns about things I care about. I normally don’t think about it too much, I just write and enjoy the banter and...
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So… on which side of the fence sits Gideon Gartner?
Gideon Gartner blogs HfS’ views about the analyst business (click to read) So the Grandaddy of great big research, and (arguably) the founding father of today’s IT industry analyst business, Gideon...
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Fooled by Forbes’ fantasy fiction?
One issue dominating the tech-media back channels of late is publisher Forbe’s use of its column “BrandVoice” to promote blatantly various technology products, such as Oracle and SAP. “What’s wrong...
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It’s time to de-social our lives
Shall we all go home and tweet each other instead? The hype over social media is over. While most of us – as individuals – have found the right uses for social media in our personal and professional...
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Accenture de-emphasizes the term “outsourcing” – is this the final death...
A momentous event quietly occurred on Friday which could well have significant ramifications for the business practice that calls itself “outsourcing”. Accenture dropped the term from its strategy...
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Time to stop the buzzword balderdash and become meaningful again
Am I smoking something illegal, or has our industry really started to lose the plot with the amount of buzz terms that – quite frankly – only mean something to the sellers and advisors trying to make...
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Great to see Gartner adopting our HfS Blueprints!
We woke up this morning to a wonderful endorsement from the mighty Gartner for all the hard work the HfS team has been putting into developing our HfS Blueprints over the last couple of years, when we...
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Have most analysts completely given up doing research?
Authors: Phil Fersht and Ray Wang: Industry Analysts who still give a shit (This is a collaboration and represents our individual points of view and not necessarily our employers. Oh wait, that’s us…....
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Service providers blame their clients advisors and analysts for their...
We couldn’t resist sharing a quick snippet from our new “Eight Ideas of the As-a-Service Economy” study that reveals some rather alarming news: service providers are blaming everyone bar themselves...
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Why IBM should acquire TCS
When IBM announces a 12th consecutive quarterly decline, when practically every other service provider is trying to mask layoffs and austerity plans as strategic moves to delink revenue from...
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How the gig economy has turned bad analysts into vendor advocates
What’s happening to the world? Yes, I have been trying hard – and failing miserably – to avoid using the term “Uberization”, but it’s everywhere! Even in the analyst business, where the sharing...
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Let’s cut this bullsh*t and have meaningful conversations again (please)
Admit it, people, you’re all being subjected to presentations from many service providers and advisors that have become so confusing you’re actually too embarrassed to say: “I really haven’t got a clue...
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Nasscom Wrap: Grasping for #digital identity, but needing a dosa reality
The BMP Masala Dosa Reality: Great product, Weak Message My recent experience of dosas, one of Southern India’s favorite food snacks, typifies the potential and shortcomings of India’s BPM (Business...
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Confusion-as-a-Service: The massive disconnect between vision and reality
“Our clients come back from conferences demanding they need an Automation and a Digital strategy, with no idea what they are”, said a senior partner in a Big 4 consultancy yesterday. I have never known...
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Why IBM should acquire TCS
When IBM announces a 12th consecutive quarterly decline, when practically every other service provider is trying to mask layoffs and austerity plans as strategic moves to delink revenue from...
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